Genesys Configuration Manager 8.1

Genesys Configuration Manager (often called CME) is an administrative console used to configure and maintain a Genesys contact center environment. It connects to the Genesys Configuration Server to let authorized users define and manage the objects and settings that drive routing and operations.

Key capabilities:

• Create and manage tenants, agents and agent groups, skills and proficiency levels
• Configure DNs and places (extensions and endpoints), routing points/queues, switches, and trunks
• Register and maintain applications and servers, including option keys and parameters
• Apply role-based access control and partitions to segment visibility and permissions
• Perform bulk updates and use import/export to promote configurations across dev/test/prod

Typical use cases include onboarding agents, assigning skills, mapping extensions, registering services, and adjusting routing-related settings. Genesys Configuration Manager is widely used in established deployments and often coexists with newer web-based administration tools in the Genesys suite.

Genesys Configuration Manager is developed by Genesys Telecommunications Laboratories, Inc. and is used by 1 user of Software Informer. The most popular versions of this product among our users are: 7.2, 7.5, 7.6, 8.0 and 8.1. The name of the program executable file is sce.exe.